Date
Was there a wait for a seat->Y/N? If Yes, rate #1a below, if No->skip 1a and rate #1b
1a) While I waited for the next available bar seat, the bartender proactively made eye contact and greeted me warmly
1b) When I sat down, the bartender greeted me warmly; made eye contact.
Bar area was clean and cleared, or was promptly cleared after I sat down; no dirty glasses or debris, soiled service items, etc.
Asked if this was my first visit to Colony; explained, as needed, Colony's history and unique menu (why pizza only?); suggested topping options to enhance pizza selection
Bartender was knowledgeable about beers and beverage selections; inquired if I had a specific liquor/beer/wine preference
The backbar area was clean, organized, and free of clutter (e.g., no visible personal items -coffee cups, water bottle, cell phone, etc.).
Server had good knowledge of wine, liquor and beer offerings; asked if I had a specific preference.
Checked back with the table shortly after pizza was delivered and started being eaten
All employee work areas - server station, host station, backbar - were clean, organized, and uncluttered (e.g., no visible personal items - coffee cups, water bottle, cell phones, etc.
Restroom smelled fresh and looked clean. (Garbage was not full; no debris on floor; all supplies conveniently in place.)
When I finished my meal, the table was cleaned, and dirty trays and glasses removed promptly and efficiently
Employees appeared to work together and helped one another to create a positive experience for me/us and other surrounding Colony guests
The manager was visible, leading the team to ensure guests received excellent service
The manager was observed engaging and connecting with guests to support an exceptional hospitality experience
Departure: When I was exiting the restaurant, a Colony staff member made eye contact and thanked me warmly
Did your server, bartender, and/or another member of our staff provide a memorable experience (showing they were attuned to your needs; making you feel cared for) -- more so than perhaps some other dining experience?
